Returns & Exchanges
At Catlink EU, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at support@catlink.eu with your order number and the reason for the return to receive your Return Authorization.
Package Your Items
Ensure the product is in its original packaging with all accessories included; please clean any used smart litter boxes thoroughly before shipping.
Ship the Product
Affix the provided shipping label or use a tracked courier service to send the package back to our European distribution center.
Inspection and Refund
Once our technicians inspect the device for functionality and condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing