Frequently Asked Questions
Everything you need to know about shopping at Catlink EU.
Which countries do you ship to?
We currently ship to all member states within the European Union. Shipping times and costs vary depending on the destination country and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request and receive a return authorization label.
What payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, and Klarna for flexible financing in select regions.
Are your products covered by a warranty?
Yes, all electronic products purchased through Catlink EU come with a standard 2-year manufacturer's warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate your request.